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Format: Seminar

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Course/Product Description

Telephone Skills Training Seminar

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Telephone Skills Training Seminar
In sales, the telephone is often your very first chance to make an impression on a new prospect.

Our hands-on seminar will teach you how to build and maintain positive working relationships with customers over the telephone, increasing sales and customer satisfaction.

You will learn:

  • Working with Each Customer
  • Buying Styles
  • Handling Irate Customers
  • Telephone Strategies
  • Asking Questions
  • Listening
  • Features - Advantages and Benefits
  • Closing

The Course Structure

The seminar combines theory, practice, and personal feedback through our unique scenario-based methods.

The instructors and attendees will examine facts, opinions, attitudes, and emotions that either inhibit or enhance effectiveness on the telephone.

Participants will learn about themselves and their customers, but most importantly they learn how to deal with different types of customers.

As a participant, you will conduct two mock telephone calls to begin your mastery of proven telephone techniques.

Instructors portray your customers as defined and structured by your manager. Each instructor awards "The Order" to the attendee that successfully met his or her expectations as a prospect or customer.

The telephone calls are digitally recorded and the digital voice recording becomes property of the attendee for using for refresher training.


First Day

8:00 - 9:00 Introduction
9:00 - 9:15 Break
9:15 - 10:15 Understanding Your Style - Assertiveness
10:15 - 11:15 Understanding Your Style - Responsiveness
11:15 - 12:30 Recognizing Styles in Others
12:30 - 1:15 Lunch
1:15 - 2:15 Recognizing Styles via Telephone
2:15 - 3:00 Asking Questions
3:00 - 3:30 First Call Discussion - Tailoring the Scenario
3:30 - 3:45 Break
3:45 - 4:30 First Telephone Call (Recorded)
4:30 - 5:30 Review of First Telephone Call

Second Day

8:00 - 8:30 Being Different via Phone
8:30 - 9:30 How Customers Buy
9:30 - 10:00 Listening
10:00 - 10:15 Break
10:15 - 10:45 Ten Telephone Strategies
10:45 - 11:30 Handling Objections
11:30 - 12:30 Handling the Irate via Telephone
12:30 - 1:15 Lunch
1:15 - 2:00 Features ~ Advantages ~ Benefits
2:00 - 2:30 Closing
2:30 - 3:30 Second Telephone Call (Recorded)
3:30 - 4:45 Review of Second Telephone Call
4:45 - 5:00 Awarding of The Order

Times and Dates

This two-day seminar is held on the times and dates posted herein.

About The Provider: Sales Concepts provides sales training seminars and programs, public sales training, customized sales training, trade show sales training, phone sales training and individual training.

In addition to sales training, we also provide customer service training, leadership and management training, telemarketing sales training, field service representative training, presentation training and negotiation training.

We educate people about the sales process, listening, asking questions, negotiating value, financial justification, return on investment, selling benefits, selling value, handling objections, closing, behavior styles, telephone sales, first impressions, negotiating tactics, concessions, power, intimidation, assumptions, creativity, presentations, hiring, coaching, and more.

Sales Concepts, Inc. celebrates over 27 years in business by continuing to offer cost-effective innovative training programs.

Your program is delivered by our best resource, sales and service training professionals who have experience in sales, service, leadership and management.
Price: $1,380.00
More Info: Contact Us For More Information

Currently Scheduled Locations & Dates For This Seminar

There currently are no scheduled dates for this seminar. Please click here to search for another course.

Keywords For This Course:
effective telephone sales training, telephone sales strategies

Feature Items
The Business Planning System For The Real Estate Professional
The Business Planning System For The Real Estate Professional
Procedures Manual For Agents
Procedures Manual For Agents
The Policies, Procedures, & Personnel Forms Manual
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Run Your Own Seminar Kit: Seminars For First-Time Home Buyers CD
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Big Book of Real Estate Ads: 1001 Ads That Sell, 3rd Edition
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Continuing Education
Appraiser Loan Officer Licensing Real Estate Inspector
Continuing Education Loan Processor Licensing USPAP
Home Inspector Real Estate Broker Licensing  
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Massachusetts Real Estate License Utah Real Estate License Transnational Referral Certification
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Professional Development
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How To Price Real Estate Buying Real Estate In An IRA Loan Officer
Working With Buyers / How To Become A Buyer's Agent Marketing Materials For Purchasing Real Estate In An IRA Loan Processor
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Real Estate Sales And Marketing Training Buyer Presentations Real Estate Career Development
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Real Estate Certifications And Real Estate Designations Commercial Real Estate Recruiting
Working With Buyers And Sellers Of Distressed Properties: Foreclosures, Short Sales And REO's Finance & Investments Sales & Marketing
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Foreclosure Training Handling Objections Real Estate Investing
Marketing Training For Real Estate Agents Home Inspector Mortgage Training
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